How This Professional CRM Tool is Helping Small Businesses

Customer relationship management (CRM) is important now, more than ever, as we are in a situation where we don’t get to see our customers as we used to – which is true for at least all the brick & mortar shops.

As much as you may need CRM solutions, they  can get both expensive and complicated. Salesforce is a well known customer relationship management solution which is a single integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

While this sounds more suitable for a large enterprise, they also have solutions for Small Businesses. The most affordable and the starter level package among these, is “Salesforce Essentials” that offers CRM (Sales Cloud) and customer support (Service Cloud) solutions at $35 per user, per month for up to 10 users.

Salesforce Care for Small Business

In a pledge to support small businesses in these uncertain times, Salesforce has created “Salesforce Care”, a special program to give small businesses resources to help get through the coronavirus crisis.

Salesforce Essentials free for 90 days

The most lucrative offer would be to try Salesforce Essentials free for 90 days. Essentials is designed to help small businesses: These tools would help you keep your customers and employees connected and safe. 

You can look forward to the following features with Salesforce Essentials;

  • Guided onboarding and setup
  • Automatically track emails & meetings
  • Manage leads, opportunities, & accounts
  • Create custom dashboards & reports
  • Deliver social, chat, and email support
  • Save time with customer self-service

Stay connected to every customer with Salesforce Essentials.*

  • Offer always-on support by building a 24/7 help center so your customers are never in the dark.
  • Build stronger connections by getting the tools to understand what customers need and how to quickly make them happy.
  • Keep customers informed by keeping customers in the loop as you set up and make changes, so they’re there when you’re ready.

These workshops can help you quickly get started on Salesforce.

You can also sign up for a free virtual workshop and find out how you can keep your customers front and center during this difficult time. 

Virtual Toolbox of Free Resources

Salesforce has also assembled a virtual toolbox of free resources, solutions, and tips to help you guide your business through this difficult time.

Check here for more resources and tools.

Professional customer relationship management (CRM) tool for small businesses, FREE for 90-days with Salesforce 👇
https://essentials.salesforce.com/salesforce-care-for-small-business/

Check out this growing list of FREE tools, services, and resources offered in support of small businesses facing the COVID-19 global crisis. 👇https://indunanayakkara.wordpress.com/2020/05/01/support-for-small-businesses-during-coronavirus-covid-19/

Disclaimer: I don’t have any affiliation with the service provider at the time of publishing this post.

One thought on “How This Professional CRM Tool is Helping Small Businesses

Share your opinion

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s