This is my first blog post for 2014 and this one is going to be a little different :)
I was really busy as the new year began and renewing this website completely slipped my mind, despite the fact that I had set reminder alarms at 1-week, 3-days and 1-day prior to expiration. About a week after expiration I realized the site had expired! Since I don’t use a credit card (let’s not discuss my reservations here! lol), I asked my ever-so-helpful boss if he could renew the site for me. After attempting to pay several times, he told me the site kept giving him an error message every time. So the next day while in office, I asked 2 colleagues to help me make the payment with 2 different credit cards and the site kept giving me an error message that I’m trying to make a payment from an unsupported country!
I was completely distressed and asked a few others who came back with the same issue. With no where else to turn, I resorted to WordPress support and raised a private ticket on the issue. They replied and we conversed back and forth a few days with no clear solution. Then today, I saw the site had been renewed. The funny thing was that no one I knew were able to make a payment. Curious, I checked the support message thread and saw a reply from the WordPress staff member I was corresponding with, that they had not only paid the $18 site renewal fee but also the $80 redemption penalty – because they knew I had been having difficulty to make the transaction and during which the website had already gone into redemption. So they’ve decided to save it for me!
I’m still in complete surprise and almost in tears with happiness! And decided to dedicate my first blog post for 2014 to WordPress. Thank you guys! Your support rocks!! <3